Shipping Policy

SHIPPING DELAYS

Please allow 3-5 business days for your order to be packed and delivered to USPS. Mahalo for supporting our business!

HOURS OF OPERATION

Monday | 10am - 5pm

Tuesday | 10am - 3pm

Wednesday | 10am - 5pm

Thursday | CLOSED

Friday | 10am - 5pm

Saturday | CLOSED

Sunday | CLOSED

LOST OR STOLEN PACKAGES

Strong Arm Unlimited LLC. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Strong Arm Unlimited LLC. will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Strong Arm Unlimited LLC. is not responsible for packages that are undeliverable due to issues with the address provided at the time of checkout. Please ensure that your address is deliverable. If a package is returned, the customer is responsible for paying the price of the new label. 

FRAUDULENT CHARGEBACKS

Strong Arm Unlimited reserves any and all rights to charge for any chargeback fees and bank fees on behalf of our company should you decide to reverse or challenge any charges made to your credit card if the chargeback outcome is made in our favor. Bank fees may vary.

PROMOTIONS/DISCOUNTS

Discount codes can not be stacked.

Return and Exchange Policy

Returns

ALL SALES ARE FINAL.

If you purchased from one of our retailers, please reference their individual policies regarding returns and exchanges. We apologize for any inconvenience and appreciate your understanding.

If a product ordered is out of stock, a refund may be issued or the customer may be notified of an extended wait time while the stock is replenished. Please contact us at strongarmhawaiians@gmail.com with your order number if you have any questions or concerns.

Exchanges

Exchanges may be made in person or sent via mail back to the Strongarm Workshop. Customer is responsible for return shipping. Items must be in new and unused condition. Items will be inspected prior to processing an exchange. It is not guaranteed that desired items will be available for an exchange and is based upon availability.

Damages and Issues
Please inspect your items upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please contact us via email at strongarmhawaiians@gmail.com

Shop Address:

1024 Kikowaena Pl. Suite A

Honolulu, HI 

Shop Hours:

Monday | 10am - 5pm

Tuesday | 10am - 3pm

Wednesday | 10am - 5pm

Thursday | CLOSED

Friday | 10am - 5pm

Saturday | CLOSED

Sunday | CLOSED

Questions?

For questions regarding online orders, please have your order number ready and contact us via email at strongarmhawaiians@gmail.com